Service Request Ticket

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Service Request Information

CONTACT	Name	Baumgartner, Erin	Date	Aug 26, 2008 02:27 PM
	Department	VP Academic Affairs/Provost	Phone	88348
	Location		Email	baumgare@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070978 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20-inch 2.66GHz Intel Core 2 Duo
	Serial No.	SW8810GDVZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Office 2008 for MAC from P0065892,
	Wired NIC	00:1E:C2:1B:23:CB
	Wireless NIC	00:1E:C2:BF:74:A4
	Bluetooth NIC	00:1E:C2:8C:F7:21

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Sep 18, 2008 03:09 PM	stanly is taking it over to install now.	Add Attachment
Richard Kavanagh student	Sep 18, 2008 02:56 PM	I just talked to niki winslo and she was rather upset that this computer isn't ready and back in place.	Add Attachment
Adam Shinn	Sep 18, 2008 10:07 AM	It's not there because I have it here. It has to be imaged and re named and bound before I can send it back out	Add Attachment
Christian Mendez	Sep 18, 2008 09:52 AM	The computer being removed from Erin's office was to be transfered to NS 120 and its not there.	Add Attachment
Adam Shinn	Sep 17, 2008 03:29 PM	Her imac is delivered and I am imaging the gx620 right now.	Add Attachment
Tricia Flaherty	Sep 17, 2008 01:20 PM	She has been on campus and available today until 5pm and afternoon tomorrow, She is available in her office NS117 and at ext8- 8348	Add Attachment
Adam Shinn	Sep 17, 2008 11:28 AM	Task reassigned to Adam Shinn.	Add Attachment
Christian Mendez	Sep 16, 2008 10:56 AM	Michael LeMaster called and wanted a status on this task. He said the sooner the better	Add Attachment
Tricia Flaherty	Aug 29, 2008 12:02 PM	An additional item for this task is this: We have been asked by Steve Taylor to take the PC computer that is in NS 117 already(W#20060235) and give it a clean image and move it After Sept 8th back to NS 120 for use by a new adjunct- Kelly Kissane	Add Attachment
Tricia Flaherty	Aug 26, 2008 03:53 PM	This is on counter in ITC008 amid all the printers	Add Attachment
Tricia Flaherty	Aug 26, 2008 02:59 PM	I have a new 20 inch iMac for Erin Baumgartner (NEW FACULTY) it will also get Office 2008 for MAC, Parallel Desktops w/ WIN XP Pro, Data Desk 6.2 software( I will put this with computer she gets manuals), Adobe Acrobat Pro v8 for MAC	Add Attachment