Service Request Ticket

Service Request Information

CONTACT	Name	Slaton, Adam	Date	Aug 27, 2008 09:55 AM
	Department	Student Enrichment Program	Phone	88659
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070429 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	6XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:51

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Aug 27, 2008 10:52 AM	he already had a session on the TS. the session has closed since then and the issue is resolved.	Add Attachment
Richard Kavanagh student	Aug 27, 2008 10:50 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Christian Mendez	Aug 27, 2008 09:56 AM	Task reassigned to Network Support.	Add Attachment
Christian Mendez	Aug 27, 2008 09:56 AM	He tried to log into the remote desktop but all he gets is a black screen after the initial login screen. He is using a Dell Desktop, not a thin client. the wou# on his machine is: 20070429	Add Attachment