Service Request Ticket

Service Request Information

CONTACT	Name	Gilbert, Stewart	Date	Aug 28, 2008 11:07 AM
	Department	University Computing Solutions	Phone	88761
	Location		Email	gilberts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070391 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag		Description	MacBook Pro, 15-inch, 2.2GHz #ZOEB
	Serial No.	SW87361CTXAH	Location	Tankersley classroom use laptop
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS	Unknown	Software
	Wired NIC	00:1B:63:A0:84:C0
	Wireless NIC	00:1C:B3:BE:32:7C
	Bluetooth NIC	00:1D:4F:86:F5:10

TECHS	Submitted by	Stewart Gilbert	Contact	gilberts@wou.edu	88761
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 29, 2008 08:59 AM	Rebuilding machine	Add Attachment
Stewart Gilbert	Aug 28, 2008 01:33 PM	**This is an email** Test results used desktop#20060172 in Student lab and everything worked fine (photoshop) on both the local machine and remote desktop. Tried the thin client in WUC and same problem as before.	Add Attachment
Brian Berkley	Aug 28, 2008 01:04 PM	Task reassigned to Adam Wehner.	Add Attachment
Stewart Gilbert	Aug 28, 2008 11:28 AM	Note: I will check another thin client on campus and check remote desktop on the MAC (poor screen res and sizing for graphics)	Add Attachment
Stewart Gilbert	Aug 28, 2008 11:26 AM	I have issues with my dual boot laptop, a thin client and my desktop machine (getting reformatted) Whenever not plugged into the network. The dual boot appears to be working properly after running the Apple updates, but when I plug in the network cable it takes for ever to open my computer, crashes software when using network files, etc. The thin client has similar results too (Photoshop can not even complete simple tasks). I could not run windows update on the laptop because the genuine advantage check would not complete. I had to switch to the mac side to get on the web and submit this report. I am going to download 30 day trials or adobe software or the MAC side to get my work or Mike E due tues going (unless we have extra copies), but I need this fixed (please). thanks Stewart	Add Attachment