Service Request Ticket - # 27356

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2008 03:22 PM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040971[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP52611VSDW Location ITC Fee Payment

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:11:24:6F:E5:88

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Aug 28, 2008 03:51 PM 
installed and good to go.
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Courtney Carlson Aug 28, 2008 03:28 PM 
Times: Gone until the 10th of september.
She gives her permission to enter her office if 
needed.
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Richard Kavanagh student Aug 28, 2008 03:26 PM 
Her voice mail says to e-mail her.
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Richard Kavanagh student Aug 28, 2008 03:26 PM 
Task reassigned to Richard Kavanagh.
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Courtney Carlson Aug 28, 2008 03:25 PM 
She left Tricia a vm and I am making a request 
based on what Tricia told me.

Karie is having trouble opening documents sent to 
her by students. .docx

She needs the Office Compatibility Pack 
installed. This is not a purchase request, free 
and techs can do this she says.
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