Service Request Ticket - # 27366

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 01, 2008 01:47 PM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040962[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260L4SDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370, Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)

Wired NIC 00:0D:93:65:66:54


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Sep 18, 2008 11:06 AM
She got a new Mac.  Her old iMac is back from
service and at Tricia's desk.
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Brian Berkley Sep 02, 2008 01:01 PM
Task reassigned to Brian Berkley.
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Brian Berkley Sep 02, 2008 01:01 PM
Its going to the Mac store.
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Rebecca Murphy Sep 02, 2008 11:45 AM
Task reassigned to Richard Kavanagh.
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Christian Mendez Sep 01, 2008 01:52 PM
She will be available tomorrow at 8am, someone 
will be in the office and she said it is OK for 
us to go in when she is not there.

She had to boot up manually by pressing the power 
button because her mac would not shut down. It 
did not open up any programs.

after she turned it back on, it shut down on its 
own before the login screen.
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