Service Request Ticket - # 27379

Service Request Information

CONTACT Name Galvan, Irja   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2008 10:58 AM
Department Natural Science Division Phone 88491
Location Email galvani@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060239[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B3L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:14:F7


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public

Entered by Date Memo
Joan Guralnick Sep 02, 2008 04:07 PM
Irja called back and it works now.
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Joan Guralnick Sep 02, 2008 02:42 PM
Task reassigned to Joan Guralnick.
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Joan Guralnick Sep 02, 2008 02:42 PM
Task reassigned to Sarah Callaway.
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Joan Guralnick Sep 02, 2008 02:24 PM
Irja called me directly.  she was anxious to get 
some work done.  I had her change her password 
again making sure she had 3 character changes in 
the first seven.  I don't think she did.
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Joan Guralnick Sep 02, 2008 02:23 PM
Task reassigned to Joan Guralnick.
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Christian Mendez Sep 02, 2008 11:59 AM
She called and said that she needs to get into 
the network asap.
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Brian Berkley Sep 02, 2008 11:14 AM
Task reassigned to Ron Swartzendruber.
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Brian Berkley Sep 02, 2008 11:14 AM
AD password set script not running?
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Christian Mendez Sep 02, 2008 10:59 AM
She is in NS 221

She has had these problems in the past she says.
She told me that she changed her password last 
week but it still doesnt work.

she got all the way to the successfully changed 
password page but still cannot log in to her 
machine.
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