Service Request Ticket

Service Request Information

CONTACT	Name	Case, Shelby	Date	Sep 03, 2008 08:22 AM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050905 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JBGPR81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	original MS Office Pro 2003 from P0055221, MS Office Pro Plus upgrade(installed as Office 2007) on P0088093
	Wired NIC	00:12:3F:B8:8F:B9

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	nicksb@wou.edu	88008

Entered by	Date	Memo
Bill Nicks			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Sep 08, 2008 03:45 PM	Completed 9/5/08	Add Attachment
Teresa Hutchinson	Sep 05, 2008 09:47 AM	Task reassigned to Bill Nicks.	Add Attachment
Teresa Hutchinson	Sep 05, 2008 09:47 AM	re-assigned	Add Attachment
Teresa Hutchinson	Sep 05, 2008 09:47 AM	Assigned task to Bill Nicks/Paul Lambert to add network connection for him asap.	Add Attachment
Sarah Callaway	Sep 05, 2008 09:05 AM	He called back to check up on status, he would like a call to tell him when it is hooked up.	Add Attachment
Bill Kernan	Sep 05, 2008 08:50 AM	Task reassigned to Teresa Bybee.	Add Attachment
Joan Guralnick	Sep 03, 2008 09:38 AM	Task reassigned to Bill Kernan.	Add Attachment
Brian Witt	Sep 03, 2008 08:43 AM	Looks like the port is not active. Teresa, do you have any info regarding this?	Add Attachment
Brian Witt	Sep 03, 2008 08:43 AM	Task reassigned to Teresa Bybee.	Add Attachment
Christian Mendez	Sep 03, 2008 08:23 AM	He is a new staff and when he tried to log into hsi machine, he kept getting the error message: MASH domain is not available. John Tucker tried to log in as well, but he got the same message. The machine is located in WUC 122	Add Attachment