Service Request Ticket - # 27402

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2008 02:31 PM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050981[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
Serial No. CP9WB91 Location PDR

CPU Pentium M 2.0 GHz


OS Software MS Office Pro 2003 from P0056071

Wired NIC 00:12:3F:6A:C4:20


Wireless NIC 00:16:6F:30:A5:A1

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Christian Mendez Sep 04, 2008 01:22 PM 
She called back and said that someone went to 
help her, but now her sentbox is empty and she 
cannot tell if she sent emails or not.

she knows she has sent some, but cannot see them 
in the sentbox.
 Add Attachment
Christian Mendez Sep 04, 2008 08:11 AM 
this morning she has the same issue.

she cannot send emails when she hits send. 
application closes.
 Add Attachment
Stanley Ratcliff Sep 03, 2008 04:40 PM 
Ran Detect and repair in outlook and it fixed the
problem. We tested it and no problems recurred. 
Will call back tomorrow and make sure problem is
resolved.
 Add Attachment
Brian Witt Sep 03, 2008 04:35 PM 
Task reassigned to Stanley Ratcliff.
 Add Attachment
Courtney Carlson Sep 03, 2008 02:40 PM 
Outlook is freezing when hitting save or trying 
to send.
She often gets error message: Another application 
has closed unexpectedly.
Nothing showing in reading pane of her email.

Just started this problem today. Tried shutting 
down. First time using her machine in two weeks. 

Ed 234 

Times: till four today. Tomorrow 8-5
Add Attachment