Service Request Ticket - # 27404

Service Request Information

CONTACT Name Davis, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2008 04:17 PM
Department Registrar’s Office Phone 88806
Location Email daviss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Oct 07, 2008 11:26 AM 
Task reassigned to Joan Guralnick.
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Joan Guralnick Oct 07, 2008 11:26 AM 
Nancy just didn't have her entered in permissions 
correctly.  All better now.
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Joan Guralnick Oct 07, 2008 10:34 AM 
She called me directly hoping I could help.  I'll 
go over and look at it.
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Ziad Al-sulaiman Oct 01, 2008 09:49 AM 
She called again to tell that her problem is not 
resolved.

available all day except 12pm - 1pm
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Patrick Shanley Sep 15, 2008 11:16 AM 
she called to enquire about the status of the task
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Brad Dougherty Sep 04, 2008 10:30 AM 
Task reassigned to Brad Dougherty.
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Courtney Carlson Sep 03, 2008 04:42 PM 
When she called she said Brian Berkley suggested 
David Diemer or Brad to be the tech for this 
task. Likely because of issue #1, the inability 
to seach for and see Nancy France's calendar. He 
said he tried to look it up and couldn't access 
it either.
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Courtney Carlson Sep 03, 2008 04:40 PM 
While signed in using her account daviss...

Issue #1: Trying to add Nancy France onto her 
calendar but when she searches for her she 
doesn't come up. Shirly sHould have ability to 
read Nancy's calendar. 

Issue #2: When she looks under her calendar it is 
supposed to show her who is on leave when.
("Leave Calendar"), those who she subscribes to 
show as busy all day everyday. 


GOner next week.
TImes- business hours
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