Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Sep 04, 2008 08:12 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, Acrobat Pro v6.0 from P0051317 transfered from W#20030733 for Sheree Soalrio Aug2008
	Wired NIC	00:1E:C9:7C:BF:56

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Sep 05, 2008 04:21 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Sep 05, 2008 04:20 PM	Went and looked at the machine and there is no problem. Just fan spinning fast at startup.	Add Attachment
Sarah Callaway	Sep 05, 2008 02:52 PM	Her machine is still making noises when it starts up, she's worried because its new.	Add Attachment
Stanley Ratcliff	Sep 04, 2008 08:53 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Sep 04, 2008 08:53 AM	Called and she said fan no longer made noises. Was a new machine and fan made noises when she logged in. Will call back tomorrow.	Add Attachment
Christian Mendez	Sep 04, 2008 08:14 AM	She turned on her machine this morning and noticed that the fan is working extra hard because its making a loud spinning noise. Everything is running fine on her machine, but she doesn't know if this is a problem. she will be available all day.	Add Attachment