Service Request Ticket

Service Request Information

CONTACT	Name	Stonecipher, Linda	Date	Sep 04, 2008 09:14 AM
	Department	Graduate Studies	Phone	88366
	Location		Email	stonecl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070319 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini 2.0/2GB/120/Super #Z0DN
	Serial No.	G87380YFYL4	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)
	OS		Software	Office 2004 from Student mac licenses
	Wired NIC	00:16:CB:AA:3A:C4
	Wireless NIC	00:17:F2:FC:83:E3

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 15, 2008 11:46 AM	She has her new IMAC and it is ready. Her office is not ready yet so we can not set it up yet. She is not using this temp mac any more. so not a problem any more.	Add Attachment
Richard Kavanagh student	Sep 15, 2008 11:08 AM	not = now	Add Attachment
Richard Kavanagh student	Sep 15, 2008 11:00 AM	She is not the graduate director and has a new mac.	Add Attachment
Richard Kavanagh student	Sep 11, 2008 11:41 AM	she's on vacation	Add Attachment
Christian Mendez	Sep 04, 2008 12:04 PM	She is available 12:30 - 1:30pm 3:00pm - whenever someone shows up.	Add Attachment
Lance Jewett	Sep 04, 2008 11:01 AM	left a message to call back when she has available time for a tech to stop by. Going to try and recreate an account to see if the mac is able to connect to Cougar for her outgoing mail.	Add Attachment
Christian Mendez	Sep 04, 2008 09:15 AM	She is using Mac Mail. error: cannot send message using this server sundown.wou.edu this is a new replacement computer that she got yesterday so she needs help setting up her mac mail. she is available all day long.	Add Attachment