Service Request Ticket - # 27421

Service Request Ticket - # 27421

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Service Request Information

CONTACT	Name	Donovan, Jean	Date	Sep 04, 2008 04:33 PM
	Department	OHSU School of Nursing	Phone	88826
	Location		Email	donovanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080030 (opens in a new window)	Bldg/Room	OFF
	Service Tag	BZ0GP11	Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0067126 installed as Office Pro 2003
	Wired NIC	00:21:70:0A:F6:F3

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Oct 17, 2008 03:33 PM	Task reassigned to Lance Jewett.	Add Attachment
UCS Tech	Oct 17, 2008 10:52 AM	Status changed to: Waiting for Contact	Add Attachment
Skyler Gregory	Oct 17, 2008 10:52 AM	Called them both and left vm's asking for their wou #'s. If they call in, please add the wou numbers to this ticket.	Add Attachment
Joan Guralnick	Oct 14, 2008 11:44 AM	Task reassigned to Adam Wehner.	Add Attachment
Joan Guralnick	Oct 14, 2008 11:43 AM	Found this is Cristian's queue.	Add Attachment
Christian Mendez	Sep 22, 2008 04:48 PM	She did not have that info. all she could give me was names and phone numbers. I asked, but she did not have that info.	Add Attachment
Christian Mendez	Sep 22, 2008 04:42 PM	She did not have that info. all she could give me was names and phone numbers. I asked, but she did not have that info.	Add Attachment
Brian Berkley	Sep 22, 2008 04:32 PM	Err, WOU #'s.	Add Attachment
Brian Berkley	Sep 22, 2008 04:31 PM	Task reassigned to Christian Mendez.	Add Attachment
Brian Berkley	Sep 22, 2008 04:31 PM	Need V#'s Christian	Add Attachment
Christian Mendez	Sep 22, 2008 01:40 PM	Task reassigned to Network Support.	Add Attachment
Christian Mendez	Sep 22, 2008 01:39 PM	She called back and said that 2 staff needed admin rights. both in 2nd floor mn building Chris Thurston (new staff) 88856 MN 214 Randa Kucey (new staff) 88864 MN 207 they need admin rights to their machines.	Add Attachment
Adam Shinn	Sep 09, 2008 09:42 AM	She e-mailed me back and said these two tasks had already been taken care of.	Add Attachment
Adam Shinn	Sep 08, 2008 02:51 PM	**This is an email** Jean, Hi, this is Adam Shinn with UCS. I'm emailing you in regards to two tasks you had open. One of them was a printer issue and the other was an admin issue on your computer. If you could e-mail me back or give me a call at 88925 and let me know when a good time to come take care of these would be, that would be great. Thank you, Adam Shinn	Add Attachment
Adam Shinn	Sep 05, 2008 06:47 AM	Task reassigned to Adam Shinn.	Add Attachment
Courtney Carlson	Sep 04, 2008 04:41 PM	She is trying to add software for remote access for OHSU Citrix, but is unable to because she doesn't have admin rights. She does have her email up and going, but she doesn't know her phone ext yet. Also a task 27420 is a task that could probably be taken care of at the same time.	Add Attachment