Service Request Ticket - # 27424

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2008 08:23 AM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031260[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power Mac G5 1.8GHz #z0aa
Serial No. SYM426F6NRGK Location PDR

CPU G5 1.6GHz


OS Unknown Software MS Office from P0047748, Adobe Creative Suite Prem CS3 Mac License from P0065768, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:0D:93:2B:93:CE

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Sep 15, 2008 09:02 AM 
I went through and helped her set up all her
programs. She's good to go now.
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Emily Warner Sep 14, 2008 11:12 AM 
She just called and said that her desktop is 
gone. She came in today (Sunday) to get some work 
done and is unable to since everythihg is gone. 
She has a lot of work to do and is unable to 
until she gets this fixed. She will be in 
tomorrow at 7:30 am.
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Christian Mendez Sep 12, 2008 11:14 AM 
She called back and said that her machine is all 
shut down and ready for Richard to take.

she will leave her office door open.
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Christian Mendez Sep 12, 2008 09:31 AM 
she called back and said that 10:30 would work 
for her.
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Richard Kavanagh student Sep 12, 2008 09:03 AM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Sep 12, 2008 09:03 AM 
I'm going to pick this up at 11:00 today.
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Stanley Ratcliff Sep 08, 2008 08:42 AM 
Called and she is busy all week. She said she will
have time next week.
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Sarah Callaway Sep 05, 2008 09:40 AM 
She called back to check on the status
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Sarah Callaway Sep 05, 2008 08:24 AM 
She is only working till 11:30 today and would 
like it done today, but she needs it back by the 
end of the day for the weekend.
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