Service Request Ticket - # 27431

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2008 09:49 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070872[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron 1720, 2.4GHz, 800Mhz, 3M L2 Cache
Serial No. CRTF5G1 Location PDR

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Windows Vista Bus Ed downgraded to WIN XP Pro, Microsoft Office PRO Plus 2007 License from P0065631, installed on personal and SUM2013 on new station Camtasia Studio v8 WIN from VISA2012003301

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3A:A1:BA:70

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Sep 09, 2008 05:09 PM 
Computer is installed and the other is on brian W
old desk waiting for pdr
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Adam Shinn Sep 09, 2008 12:06 PM 
Needs to be put in NS104 and the computer that is
currently there needs to be tossed he said.
Meeting with him today at 1:30
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Adam Shinn Sep 09, 2008 11:19 AM 
Dr. Taylor's computer is ready to be delivered. I
left him a VM asking him to give us a call lettin
us know when I can bring the computer over.
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Adam Shinn Sep 08, 2008 12:19 PM 
delivered her laptop, and I have her old PC in the
office. It's being imaged right now and I will be
calling Dr. Taylor as soon as its completed.
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Adam Shinn Sep 05, 2008 04:47 PM 
****This is an email****

Hi Adam,
 
This is great!  I will be at Western on Monday
(from about 10 am to 1:30 pm)  if you have time to
drop it by.  I am in the natural science building
room 012.
 
Let me know if this will work for you...
 
Cheers,
Patty
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Adam Shinn Sep 05, 2008 12:06 PM 
****This is an email****

Patty,

Hi this is Adam Shinn from University Computing
Services, I wanted to inform you that your laptop,
Logitech mouse, messenger style case, and Belkin
pocket USB hub are ready for you whenever you are.
Also I need to arrange a time to take the computer
that is currently in your office and move it to
Dr. Taylors office in NS014. If you could e-mail
me back with this information that would be great.
Thank you,

Adam Shinn
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Tricia Flaherty Sep 05, 2008 10:23 AM 
opps Tech inbox #3 or with Adam Shinn
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Adam Shinn Sep 05, 2008 10:21 AM 
Task reassigned to Adam Shinn.
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Tricia Flaherty Sep 05, 2008 10:08 AM 
I will put this station which has been imaged in 
tech box # with setup form she will need to be 
made an admin on the laptop
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Tricia Flaherty Sep 05, 2008 09:59 AM 
Accessories for this station include: Logitech 
mouse, messenger style case, and Belkin pocket 
USB hub.  
She does not have access to her phone yet so 
please contact via email and home phone #(541)
368-4052.  The exsisting station in NS012
(W#20060222) will need to be reassinged to Dr. 
Taylor NS014 it will most likely need a new 
image talk with Steve Taylor.
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