Service Request Ticket - # 27493

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2008 02:19 PM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080368[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 800Mhz Dual Core
Serial No. J6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 21007 from P0067558

Wired NIC 00:21:70:A4:AB:B7


Wireless NIC 00:21:5C:57:D3:99

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Sep 23, 2008 11:00 AM 
Shondra is all set up but her new monitor. She
told me that she wasn't sure if she was going to
be able to keep it or not and not to deliver it
yet. So it is sitting on the counter in ITC008
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Adam Shinn Sep 16, 2008 02:31 PM 
****This is an email****

Hi Adam,
I will need all of the Office programs (like word,
excel and access) as well as Publisher.  I will
need to have administrator rights so that I can
put our database software (StudentAccess) on it.
Thanks!
Shondra
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Adam Shinn Sep 16, 2008 11:20 AM 
****This is an email****

Shondra,

Hi, this is Adam Shinn with computing services.
I'm e-mailing you in regards to a task I received
about a new laptop we have here for you. If you
could please e-mail me back and let me know what
software you would like installed on your computer
that would be great. Thank you,

Adam Shinn
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Adam Shinn Sep 15, 2008 12:31 PM 
Task reassigned to Adam Shinn.
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Adam Shinn Sep 15, 2008 10:42 AM 
She wont be in until tomorrow (Tuesday 9-16)
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Tricia Flaherty Sep 09, 2008 02:22 PM 
She will most likely have application that need 
to be moved from old station and we need to ask 
her what she wants done with old station(keep or 
dispose of/PDR)
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Tricia Flaherty Sep 09, 2008 02:21 PM 
22" WFP monitor W#20080367[Edit Inv], Lat D630 laptop 
W#2008368 with port replicator and monitor stand 
are on the counter in ITC 008 with Setup form
(Invoice was sent campus mail)
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