Service Request Ticket

Service Request Information

CONTACT	Name	Wildfang, Connie	Date	Sep 09, 2008 02:40 PM
	Department	College of Education	Phone	88689
	Location		Email	wildfangc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070561 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	929l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Macromedia Studio MX 2004 from P0052515 from W#20030665, Adobe Acrobat Pro 10 from P0080006
	Wired NIC	00:1A:A0:76:18:B3

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Sep 19, 2008 11:47 AM	damewared into her pc and installed the missing programs	Add Attachment
Adam Shinn	Sep 19, 2008 10:38 AM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Sep 19, 2008 10:26 AM	when this computer was named they typed the wou number wrong which is why its not in active dir. the wou # that is attached to the computer is 20070591	Add Attachment
Audrey Sundkvist	Sep 17, 2008 08:13 AM	She probably needs Dreamweaver v8 on the new one. Her old machine (20020767) had it.	Add Attachment
Christian Mendez	Sep 16, 2008 10:52 AM	She called back and said that she doesn't have photoshop or pagemaker. she didn't know why it was closed.	Add Attachment
Stanley Ratcliff	Sep 11, 2008 10:26 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Joan Guralnick	Sep 09, 2008 02:43 PM	She is only here on Tuesdays and Wednesdays until 1500. It is ok for you to go in the office when she isn't around.	Add Attachment
Joan Guralnick	Sep 09, 2008 02:41 PM	Photoshop and pagemaker are two she is missing.	Add Attachment