Service Request Ticket

Service Request Information

CONTACT	Name	K-Hinds, Mona	Date	Sep 09, 2008 04:48 PM
	Department	Upward Bound	Phone	88061
	Location		Email	khindsm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080369 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630 2.5GHz 6M L2 1800Mhz Dual Core
	Serial No.	H6DWCH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 2007 from P0067558
	Wired NIC	00:21:70:A4:AB:BB
	Wireless NIC	00:21:5C:52:62:B3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Sep 23, 2008 10:59 AM	mona's stuff is delivered and set up. Shondra told me to leave the computer there. She said it was paid for with some sort of grant money and she needs to find out what to do with it.	Add Attachment
Adam Shinn	Sep 16, 2008 11:21 AM	**This is an email** Mona, Hi, this is Adam Shinn with computing services. I'm e-mailing you in regards to a task I received about a new laptop we have here for you. If you could please e-mail me back and let me know what software you would like installed on your computer that would be great. Thank you, Adam Shinn	Add Attachment
Adam Shinn	Sep 15, 2008 12:31 PM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Sep 09, 2008 04:49 PM	This will be on counter in ITC008 with setup form and it includes port replicator with monitor stand. She will most likely have application that need to be moved from old station and we need to ask her what she wants done with old station(keep or dispose of/PDR)	Add Attachment