Service Request Ticket - # 27524

Service Request Information

CONTACT Name OSullivan, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2008 02:52 PM
Department Athletics Phone 88251
Location Email osullivj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030858[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 9P80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:05:70

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 10, 2008 03:30 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 10, 2008 03:30 PM 
I got the WOU #, remoted in, removed Sophos
Update, reinstalled, configured it to pull updates
from \\potter\interchk\esxp using the MASH\Sophie
account and the secondary update source to Sophos,
and ran windows update and upgraded Java.
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Courtney Carlson Sep 10, 2008 02:56 PM 
I sent her an email requesting the wou #
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Courtney Carlson Sep 10, 2008 02:53 PM 
****This is an email****

I'm thinking that my compter is not updating.  I 
tried to update my sophos but it was  unable to 
connect when I tried.  Let me know if there is 
something I can do to fix this.  Thanks,
Jennifer O'Sullivan
Asst. Athletic Trainer
NPE 107
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