Service Request Ticket - # 27536

Service Request Ticket - # 27536

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Service Request Information

CONTACT	Name	Klumph, Randy	Date	Sep 11, 2008 09:16 AM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060765 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
	Serial No.	9KKX0D1	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 license from TRI site license, Adobe CS Prem v2 from P0059001,CorelDRAW Grahpics Suite X3from P0062724, Quicktime Pro for WIN from P0072791 and QT MPEG-2 Playback component for WIN from VISA2009000822, SmartDraw 2012 Std Edition from VISA2011002830, Camtasia Studio 7.1(upg) from VISA2011002931
	Wired NIC	00:1A:A0:44:9E:6F

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Adam Shinn	Sep 18, 2008 01:53 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Christian Mendez	Sep 18, 2008 11:46 AM	the part in 4 does not show up when I copy it to the request. its in the original email which is located in 2008 summer folder of the ucshelpdesk mail	Add Attachment
Christian Mendez	Sep 18, 2008 11:45 AM	**This is an email** Hi Adam Thus far I have only found the following minor issues 1. I had numerous custom wallpapers (.bmp) in my windows directory. Did they get backed up? 2. On reboot, the following mapped drives are lost \\cougar\My Documents \\sundown\projectsalute$ \\tr3\c$ 3. I would like my registry to keep IE favorites as %USERPROFILE%\Favorites, rather than \\cougar...\woufavs - (reboot) keeps changing it. 4. The following error is displayed on startup I am in the office today, but will be out tomorrow. ------------ Regards, Randy Klumph klumphr@wou.edu The National Consortium on Deaf-Blindness The Teaching Research Institute 345 N Monmouth Ave Monmouth, OR 97361	Add Attachment
Adam Shinn	Sep 15, 2008 11:49 AM	he's set back up and all his drives are mapped now.	Add Attachment
Patrick Shanley	Sep 15, 2008 09:30 AM	randy just called back saying he is in his office all day should adam want to contact him	Add Attachment
Adam Shinn	Sep 15, 2008 09:29 AM	**This is an email** Hi Adam - when configuring my desktop, please make sure these network connections are mapped. TRI Webserver drives tr3 Cdrive tr3 Ddrive Project websites folders on WOU webserver $ncdb [nationaldb.org] $nfadb [nfadb.org] $projectsalute [projectsalute.net] Also, I recall having problems with mapping when inserting a usb memory stick when I first received this machine. It conflicted with the card slots and we had to reconfigure how they were mapped. If you could test that by inserting a memory stick into each of the front usb ports...please. If you have any questions, I can be reached today at 503.881.6451.	Add Attachment
Adam Shinn	Sep 15, 2008 09:28 AM	**This is an email** Applications for which I am licensed in addition to the standard MS software Adobe Suite Acrobat Professional Creative Suite 2 Photoshop CS2 Illustrator CS2 InDesign CS2 CorelDraw X3 Suite (your shop keeps the install cd for this app) Macromedia Dreamweaver suite MovieMaker (I think your shop installed this one when I got this machine) I have the install CDs for my other apps (sound editing, etc.) Also, could you set my profile so that the registry always has IE using %USERSPROFILE%\Favorites rather than cougar\woufavs	Add Attachment
Adam Shinn	Sep 15, 2008 09:28 AM	There were also a couple e-mails I forgot to add before and am adding them now.	Add Attachment
Adam Shinn	Sep 15, 2008 09:27 AM	Called and left a VM asking for times I could come set it up.	Add Attachment
Adam Shinn	Sep 11, 2008 10:15 AM	lol... lot more than just taskbar issue. I brought the PC back with me, he said this all happened after windows update but whatever he did deleted all of his network connections, and his proc idle is 50% he also has a bunch of crap on his HD that I will take off as soon as I can get it to respond. Can't re-image as he doesn't have it backed up on his H:	Add Attachment
Adam Shinn	Sep 11, 2008 09:21 AM	Task reassigned to Adam Shinn.	Add Attachment
Christian Mendez	Sep 11, 2008 09:18 AM	His machine is not connecting to the network, he can log in. He does not have a taskbar. He said that after he did the windows updates is when he experienced these problems. His desktop icons are still there. He has no Network drives Since yesterday after the reboot of the windows updates is when he could not see any drives. He has tried to reboot several times, and has tried to go into safe mode, but nothing works. He is in Todd 244 and will be available all day.	Add Attachment