Service Request Ticket - # 27555

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2008 09:01 AM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050981[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
Serial No. CP9WB91 Location PDR

CPU Pentium M 2.0 GHz


OS Software MS Office Pro 2003 from P0056071

Wired NIC 00:12:3F:6A:C4:20


Wireless NIC 00:16:6F:30:A5:A1

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Sep 12, 2008 09:55 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Sep 12, 2008 09:55 AM 
LAN connection was disabled, re-enabled it and 
internet worked fine, ipconfig /realease then 
renew fixed wifi problem.
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Christian Mendez Sep 12, 2008 09:06 AM 
She has a DELL Laptop Inspiron. Windows XP

she says that she gets to the quarantine page and 
nothing else happens.

she has hit the rescan button, but it says: 
cannot access internet explorer page cannot be 
displayed

she will be available all day today.
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