Service Request Ticket - # 27627

Service Request Information

CONTACT Name Johnson, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2008 08:53 AM
Department The Research Institute Phone 5413460573
Location Email johnsonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080204[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description iMac, 20inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP83200Y2PR Location Anna Hedrick

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Microsoft Office for MAC 2008 from P0067394, Adobe Captivate 5 MAC from P0078047, upgrade to MAC OS 10.6.3 on P0079810 April 2011, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:1F:F3:D1:F5:CC


Wireless NIC 00:1F:5B:D0:29:3F


Bluetooth NIC 00:1F:F3:AD:DE:7F

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Sep 17, 2008 03:19 PM 
Set up and good to go.
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Joan Guralnick Sep 16, 2008 02:08 PM 
She just called back.  She was wondering when she 
would get some help.
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Richard Kavanagh student Sep 16, 2008 01:14 PM 
Task reassigned to Adam Wehner.
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Christian Mendez Sep 16, 2008 08:55 AM 
She will be available all day at that number.

She is trying to install the iMovie HD and office 
for Mac, but its asking for an admin password. 
She would like someone to give her admin rights 
to her machine so she can install this software.

She will be at 5413460573 all day.
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