Service Request Ticket - # 27652

Service Request Information

CONTACT Name Gilbert, Stewart   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2008 02:30 PM
Department University Computing Solutions Phone 88761
Location Email gilberts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070391[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag Description MacBook Pro, 15-inch, 2.2GHz #ZOEB
Serial No. SW87361CTXAH Location Tankersley classroom use laptop

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Unknown Software

Wired NIC 00:1B:63:A0:84:C0


Wireless NIC 00:1C:B3:BE:32:7C


Bluetooth NIC 00:1D:4F:86:F5:10

TECHS Submitted by Stewart Gilbert Contact gilberts@wou.edu 88761
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Sep 16, 2008 03:11 PM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Sep 16, 2008 03:11 PM 
set up a local account that he can log onto at
home to avoid connecting to cougar.
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Stewart Gilbert Sep 16, 2008 02:32 PM 
When working remotely PC side kept trying to 
contact COUGAR and Microsoft. Apps and folders 
opened slowly. Could not log onto local computer
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