Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Sep 17, 2008 11:35 AM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080304 (opens in a new window)	Bldg/Room	MH 107
	Service Tag		Description	Mac ProDual 2.8GHz Quad-Core Intel Xeon #Z0EM
	Serial No.	G88343SBXYL	Location	EXEMPT Darryl Thomas
	CPU	Dual 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2008 for MAC from P0067422, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand). Adobe Web Premium CS5 Mac License from P0077114
	Wired NIC	00:1F:5B:3A:5C:1C
	Bluetooth NIC	00:22:41:CD:2D:83

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Sep 17, 2008 11:41 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Sep 17, 2008 11:41 AM	I told him it's IMAP and sundown.wou.edu for incoming. outgoing is his ISPs smtp server.	Add Attachment
Richard Kavanagh student	Sep 17, 2008 11:41 AM	nm he's setting it up at home	Add Attachment
Richard Kavanagh student	Sep 17, 2008 11:37 AM	Make sure os x is fully updated or it won't talk to cougar.	Add Attachment
Christian Mendez	Sep 17, 2008 11:37 AM	He wanted to know what account type wou email is: pop exchange / other He is setting up his Mac Mail to work with wou email and is stuck at this spot. He is at home call his cell: 503.623.9320	Add Attachment