Service Request Ticket - # 27673

Service Request Information

CONTACT Name Wheeler, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2008 12:59 PM
Department Advancement & Foundation Phone 88134
Location Email wheelerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040674[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. f3t8z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:14:2B

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 17, 2008 04:11 PM 
sent him an email telling him what I did, no
response yet
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Brian Berkley Sep 17, 2008 04:10 PM 
Status changed to: Waiting for Contact
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Brian Berkley Sep 17, 2008 01:20 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 17, 2008 01:09 PM 
stopped the service remotely and disabled it
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Christian Mendez Sep 17, 2008 01:02 PM 
The machine is located in AP 408 wou#20040674[Edit Inv]

Chris said that he logged in and saw a desktop 
icon for DameWare Mini Remote Control and was 
wondering why it was installed.

HE could not un install the software due to admin 
rights.

dameware needs to be removed from machine.
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