Service Request Ticket - # 27676

Service Request Information

CONTACT Name McGrew, Cat   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2008 02:23 PM
Department VP Academic Affairs/Provost Phone 88674
Location Email mcgrewc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070782[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 43BD1G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P005422 installed as Office Pro 2003

Wired NIC 00:1E:C9:62:D0:0B

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 17, 2008 03:03 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 17, 2008 03:03 PM 
walked her through changing her password and stuff
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Stanley Ratcliff Sep 17, 2008 02:49 PM 
Task reassigned to Stanley Ratcliff.
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Courtney Carlson Sep 17, 2008 02:38 PM 
She reset her network pass last night. The 
machine she is using used to be another staff 
members' and she is not sure she has admin rights 
on this machine.
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Courtney Carlson Sep 17, 2008 02:26 PM 
Turns on machine, enters pass, gets error 
message: system could not log you on, make sure 
username and domain are correct.  She tried "this 
machine and mash

Times: in and out, call cell
cell 503-302-0974
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