Service Request Ticket - # 27677

Service Request Information

CONTACT Name LeRoy, JoNan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2008 02:27 PM
Department The Research Institute Phone 88361
Location Email leroyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070847[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. cpwv3g1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003

Wired NIC 00:1E:C9:7A:86:5D

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Sep 23, 2008 08:28 AM 
imaging and setting up now
 Add Attachment
Lance Jewett Sep 23, 2008 08:11 AM 
Task reassigned to Lance Jewett.
 Add Attachment
Tricia Flaherty Sep 22, 2008 03:35 PM 
she will also need some software called 
Peopleware(DEP Purchased see Stan Little in DEP 
for Media)  If you can upload media to T:Drive 
and get a copy of PO and License agreement from 
Stan to put in my inbox so I can keep it on file
 Add Attachment
Tricia Flaherty Sep 22, 2008 02:06 PM 
replaces W#20031302(she can keep her 19 inch 
flat panel as a second display if she wants to)
The new equipment will be in a tech inbox with 
GFA setup sheet( I will be creating a second 
request for Penelope's replacement)
 Add Attachment
Lance Jewett Sep 18, 2008 09:51 AM 
Task reassigned to Tricia Flaherty.
 Add Attachment
Lance Jewett Sep 18, 2008 09:47 AM 
I went down and installed ccleaner which cleaned
it up. The CPUs are just too old and slow to keep
up to what they are doing. Talked to Trisha and
she will try to get them upgraded when possible.
Add Attachment
Lance Jewett Sep 18, 2008 08:44 AM 
Now her computer is being slow to load web pages.
Going down to clean it out.
 Add Attachment
Lance Jewett Sep 17, 2008 03:54 PM 
I installed Firefox and adobe flash. She tested it
and everything seemed to be working fine. Going to
check back in the morning. She was having problem
navigating through web sites kept error out.
 Add Attachment
Richard Kavanagh student Sep 17, 2008 03:41 PM 
Task reassigned to Lance Jewett.
 Add Attachment
Courtney Carlson Sep 17, 2008 02:31 PM 
Opens Microsoft outlook
Not using FF
She thinks she is using IE

She gets error messages when browsing. IE has 
encountered a problem and needs to close.
Every time she is on the internet this happens 
repeatedly. WOU sites do not kick her off

How long? 3 months

Also when she opens files from I drive, parts of 
files open, 

Times: wou business hours
Add Attachment