Service Request Ticket

Service Request Information

CONTACT	Name	Reyes, Adalberto	Date	Sep 18, 2008 09:02 AM
	Department	Admissions Office	Phone	88532
	Location		Email	reyesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060806 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	D1V92D1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro Plus 2007 from P0061657 installed as Office Pro 2003
	Wired NIC	00:1A:A0:49:CB:1F

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 26, 2008 08:58 AM	all set up	Add Attachment
Courtney Carlson	Sep 23, 2008 04:26 PM	Didn't have a network connection earlier, it turns out he does not need outlook installed. What he does need it for outlook to be linked up /setup with his wou email.	Add Attachment
Christian Mendez	Sep 23, 2008 11:34 AM	**This is an email** OK its changed now. A little while ago I submitted a request to install outlook. I have the program installed already. Could you send someone to link it to my wou email account? thanks, ~Beto	Add Attachment
Lance Jewett	Sep 18, 2008 10:44 AM	He is in APSC 408. I installed outlook on his computer. He does not have a account so he can't log in as him self. He will contact us when he does for us to set up his email.	Add Attachment
Christian Mendez	Sep 18, 2008 10:32 AM	I called Admissions and they said that he is in Fact in Admin 408, here is his extension: 88532	Add Attachment
Lance Jewett	Sep 18, 2008 10:07 AM	Task reassigned to Lance Jewett.	Add Attachment
Stanley Ratcliff	Sep 18, 2008 09:22 AM	In a meeting till 10am	Add Attachment
Christian Mendez	Sep 18, 2008 09:03 AM	He is in the Adissions office room 408 He is a new hire and said that he would like a tech to go over and set up Outlook with wou email. He is available all day everyday.	Add Attachment