Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Sep 18, 2008 12:45 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060809 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	548T2D1	Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	548T2D1	Location	Storage
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007
	Wired NIC	00:1A:A0:4A:C1:C3

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 19, 2008 12:04 PM	I switched her over to Thunderbird. Everything is set up and works.	Add Attachment
Lance Jewett	Sep 19, 2008 12:04 PM	Task reassigned to Lance Jewett.	Add Attachment
Stanley Ratcliff	Sep 19, 2008 10:44 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Shannon McCormick	Sep 18, 2008 03:32 PM	She called back about her email. It stopped working again. She thinks it may have something to do with her changed password. She cannot send emails now again, the last one she was able to send was 10:30am today. Here till 5 today.	Add Attachment
Lance Jewett	Sep 18, 2008 01:43 PM	She had a problem since she just changed her password and wasn't recognizing it. She changed her password again and we re imported all her folders a contacts again. Now it works	Add Attachment
Lance Jewett	Sep 18, 2008 12:56 PM	Task reassigned to Lance Jewett.	Add Attachment
Christian Mendez	Sep 18, 2008 12:46 PM	She is using Outlook: when she clicks on sent: Internal operation (ximap) failed contact admin. She was able to send things just fine, but the last time she was able to send was 10:31pm. she has tried recently and they have not been sent yet.	Add Attachment