Service Request Ticket - # 27738

Service Request Information

CONTACT Name Russell-Wynings, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2008 02:27 PM
Department Advancement & Foundation Phone 88151
Location Email russella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060232[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 40L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Creative Suite Prem from P0049693 moved from W#20020660

Wired NIC 00:13:72:A8:B3:C8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Sep 30, 2008 02:48 PM 
I re-entered the license info into the app.  All
seems well.
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Lance Jewett Sep 26, 2008 09:25 AM 
Task reassigned to Michael Ellis.
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Lance Jewett Sep 26, 2008 09:24 AM 
I got that error when i tried to sign in. This
happened on the 2 student machines in 212. Andrew
was the one i had log in. i got the error below
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Lance Jewett Sep 23, 2008 03:43 PM 
ORA-12560: TNS:protocol adapter error
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Lance Jewett Sep 19, 2008 04:30 PM 
Cara Groshong is missing a file. Mike and I are
going to go over monday afternoon and fix it.
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Lance Jewett Sep 19, 2008 03:52 PM 
Task reassigned to Lance Jewett.
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Brian Berkley Sep 19, 2008 02:49 PM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Sep 19, 2008 02:33 PM 
There is a license renewal for PL/SQL developer 
that needs to be updated on these three stations 
for University Advancement in the Cottage:
20030310[Edit Inv] in Rm 213 Student Station
20030626[Edit Inv] in Rm 213 Student Station
20060232[Edit Inv] in Rm 207 Andrew Wynings' Station
The software and license info is on T:\PL-SQL 
Developer\PLSQLDev7.1.X
Please record the W# and name/station 
description for each station you install on in 
the User list text file that is in that directory
(FYI - Cara Groshong's- install was done as part 
of her new computer setup Service Req#26467)
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