Service Request Ticket

Service Request Information

CONTACT	Name	Willis, Karen	Date	Sep 19, 2008 02:44 PM
	Department	Creative Arts	Phone	88461
	Location		Email	willisk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060073 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXB52406	Location	PDR
	Model	PQ5409A	Hostname
	Notes	Roller Kit # 4200-FKA & 3qty Pick Up Rollers # RM1-0036-000 from P0063383 installed 10/2007 Fuser 110V #RM1-1082-BB from P0076681 installed 9-2010	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D1:5A:5E

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	computerlabsrequest@wou.edu	88646

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Shannon McCormick	Sep 23, 2008 01:35 PM	Delivered the cartridge and installed it for them. I put the used one on the ground next to the other. Marking the task as completed.	Add Attachment
Christian Mendez	Sep 23, 2008 12:49 PM	Toner is needed for the printer before school begins. Printer 20060073 in smith hall 105. There is a TA that won't start until school starts but currently, there is no one to assist the people in need.	Add Attachment
Joan Guralnick	Sep 22, 2008 08:59 AM	Task reassigned to Lab Attendant.	Add Attachment
Joan Guralnick	Sep 22, 2008 08:52 AM	Could you please take care of this toner cartridge? When you have completed this task, mark it completed, please flag it and put it in my queue.	Add Attachment
Lance Jewett	Sep 19, 2008 03:41 PM	Task reassigned to Joan Guralnick.	Add Attachment
Sarah Callaway	Sep 19, 2008 02:44 PM	This printer needs a new printing cartridge	Add Attachment