Service Request Ticket

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Service Request Information

CONTACT	Name	Shannon, Thaddeus	Date	Sep 22, 2008 07:24 AM
	Department	Computer Science Division	Phone	88095
	Location		Email	shannont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070968 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple Mac Pro #Z0EM
	Serial No.	G88201A7XYL	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:1F:5B:33:EA:54
	Wireless NIC	00:1D:4F:FE:E6:AB
	Bluetooth NIC	00:1F:5B:DD:12:79

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 05, 2009 03:01 PM	I was able to meet with Tad and get this set up.	Add Attachment
Audrey Sundkvist	Jan 02, 2009 11:15 AM	Left Tad a voicemail asking to touch base with him on this.	Add Attachment
Audrey Sundkvist	Jan 02, 2009 11:12 AM	I went over and installed Windows XP in VMWare. Tad was not there so I need to verify with him.	Add Attachment
Audrey Sundkvist	Dec 31, 2008 09:10 AM	Due to weather and holidays I have been unable to meet up with Tad, yet.	Add Attachment
Audrey Sundkvist	Dec 16, 2008 02:50 PM	Called and left a message saying I'd come by tomorrow at 1pm.	Add Attachment
Audrey Sundkvist	Dec 08, 2008 03:28 PM	Tad said anything Wednesday. He logs into VMware and there're no OS installed at all.	Add Attachment
Audrey Sundkvist	Dec 02, 2008 11:01 AM	Called and left a message asking when he is available.	Add Attachment
Tricia Flaherty	Nov 25, 2008 10:11 AM	Audrey, please check to make sure Win XP is loaded inthe VMware Fusion and that he has admin access to both the PC side and the MAC side of this station. He will eventually be getting Vectorworks when the cllient installation issues are resolved by Richard and if he asks about MatLab I am looking into that order. Thank You, Tricia	Add Attachment
Audrey Sundkvist	Sep 23, 2008 10:27 AM	This is all set up. Software installed, RAM installed, named, bound, admin'd, and delivered.	Add Attachment
Audrey Sundkvist	Sep 22, 2008 09:49 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Sep 22, 2008 07:34 AM	This is under counter in ITC008 with all its accessories, I will put a setup sheet with it real soon, Microsoft Win XP Pro P0065972, VMware Fusion P0065983 Final Cut Studio 2 P0065986, Adobe CS3 Web Premium P0065892, and MS Office for MAC 2008 P0065892	Add Attachment