Service Request Ticket - # 27754

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2008 09:09 AM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071216[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.50GHz, 6M L2 Cache, 800Mhz
Serial No. 69B4GG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066424 upgraded from Office 2003 on 2/22/2008

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:CB:A7:11

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Sep 22, 2008 01:01 PM 
She is in a meeting and should be back around 1:30
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Lance Jewett Sep 22, 2008 10:33 AM 
Task reassigned to Lance Jewett.
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Patrick Shanley Sep 22, 2008 10:23 AM 
She tried to link her laptop to another monitor 
so she could use two screen funtions. She is also 
unable to use the dept. printer or view it on 
printing options
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