Service Request Ticket - # 27764

Service Request Ticket - # 27764

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Service Request Information

CONTACT	Name	Lange, Marjory	Date	Sep 22, 2008 11:42 AM
	Department	Humanities Division	Phone	88307
	Location		Email	langem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030657 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	5L80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:D9:69:FD

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Christian Mendez	Sep 24, 2008 10:54 AM	She called back and said that Richard helped her install Updates to Windows. SP3 It has not finished installing and its on since yesterday afternoon.	Add Attachment
Richard Kavanagh student	Sep 23, 2008 04:02 PM	ran gpupdate, updated the password on imap notify, and updated her comp to SP3	Add Attachment
Richard Kavanagh student	Sep 23, 2008 02:53 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Courtney Carlson	Sep 23, 2008 02:46 PM	Skyped techs that she is repeatedly calling and is frustrated.	Add Attachment
Courtney Carlson	Sep 23, 2008 02:45 PM	Still says H:\ not valid drive. Relogged in twice. Can't access anything that she saved today. Also she cannot prin properly. Tried to print 2 copies of a doc and one comes out and not the double. Second copy comes out as a printed error message: PCL XL error, Subsystem kernal illegaloperaorsequence operator. endchar position 27 PRinter hu-manatee She is not being patient at all and seems very aggravated. SHe says we helped her but didn't finish the job properly.	Add Attachment
Christian Mendez	Sep 23, 2008 08:44 AM	She called back and said that she can get online now. she believes that they turned on her port. She still needs help with her email icon. She will leave the door unlocked and its ok for techs to go in. she will leave herself logged in. she asks that we push the button to lock the door on the way out.	Add Attachment
Lance Jewett	Sep 22, 2008 01:21 PM	she was not there	Add Attachment
Joan Guralnick	Sep 22, 2008 12:00 PM	She needs to be able to get to her network folders because she is setting up for her classes. She has no material to work with at this point.	Add Attachment
Joan Guralnick	Sep 22, 2008 11:59 AM	Page has unspecified security risks when she tries to access my documents from her tool bar. But she is able to save a word document to my documents.	Add Attachment
Joan Guralnick	Sep 22, 2008 11:57 AM	is unable to store attachments from emails. it is unable to find my documents folders. My documents folder is empty. None of her folders are there.	Add Attachment
Patrick Shanley	Sep 22, 2008 11:44 AM	This link shows when new emails are received and it's not working, she would like to make the link available. currently it just shows a mail box with a red mark through it	Add Attachment