Service Request Ticket

Service Request Information

CONTACT	Name	Root, Linda	Date	Sep 22, 2008 02:55 PM
	Department	Western Community Policing Institute	Phone	14001
	Location		Email	rootl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Sep 23, 2008 02:08 PM	I talked with Linda and told her to have the laptop's user contact us so that we can sort out getting him a warranty replacement battery.	Add Attachment
Christian Mendez	Sep 23, 2008 11:59 AM	She called us back and said that she would like to speak with Audrey. I called back for the techs but they were all gone.	Add Attachment
Audrey Sundkvist	Sep 23, 2008 10:38 AM	I left Linda a voice mail saying that the old (20060395) machine is gone, but if her newer one (20060396) is having problems.	Add Attachment
Audrey Sundkvist	Sep 23, 2008 10:34 AM	SR 20947 documents the old laptop's demise (it's gruesome) over a year ago. We do not have the laptop anymore.	Add Attachment
Joan Guralnick	Sep 22, 2008 02:58 PM	never mind the memory. They have 2 512 SoDIMMS I doubt there are more than 2 slots	Add Attachment
Joan Guralnick	Sep 22, 2008 02:57 PM	I guess this laptop was dropped and can't be fixed. Now the other similar laptop of theirs needs a new battery. They would like the battery out of the dead machine. While we are at it maybe check out the memory too?	Add Attachment