Service Request Ticket - # 27794

Service Request Ticket - # 27794

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Service Request Information

CONTACT	Name	Strand, Cheryl	Date	Sep 22, 2008 04:25 PM
	Department	Humanities Division	Phone	88325
	Location		Email	strandc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070849 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	HMWV3G1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	HMWV3G1	Location	ITC Hallway (was Cheryl Strand, HU)
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:83:D2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Nov 20, 2008 09:33 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Nov 20, 2008 09:33 AM	Was already done	Add Attachment
Patrick Shanley	Nov 05, 2008 02:28 PM	debbie braun will be able allow access to her office when ever the comp is ready	Add Attachment
Richard Kavanagh student	Nov 05, 2008 01:38 PM	Called and left a voice mail asking for availability.	Add Attachment
Sarah Callaway	Oct 30, 2008 10:08 AM	She is sick and would like to do it monday if possible from 2-3:30, She will also available from 11-1. If that doesn't work she will reconnect with us. She can't do it tomorrow.	Add Attachment
Chris Marsaglia	Oct 28, 2008 01:13 PM	She called at around 1:15 wanting to set up a date to finish setting up her computer. She is available between the hours of 11 and 1 on this coming friday.	Add Attachment
Kevin Elmore	Oct 22, 2008 09:07 AM	Called and left vmail with more specific definition of "best time" (as in: best time for her) and requested a callback from her.	Add Attachment
Chris Marsaglia	Oct 21, 2008 01:09 PM	Strand called again asking when the best time for setup would be, call her back.	Add Attachment
Patrick Shanley	Oct 10, 2008 12:53 PM	She called back for audrey to set a time when the computer can be set up	Add Attachment
Audrey Sundkvist	Oct 08, 2008 10:40 AM	I called and left a voicemail asking for when she's available.	Add Attachment
Audrey Sundkvist	Oct 08, 2008 10:39 AM	I think I marked it as completed accidentally while trying to mark as "Ready to Deliver." Oops!	Add Attachment
Tricia Flaherty	Oct 03, 2008 02:48 PM	This got marked as completed by accident and Cheryl got the email but ask that they reopen it ... I check on station and it is in a tech inbox marked READY TO DELIVER	Add Attachment
Audrey Sundkvist	Sep 23, 2008 05:09 PM	Named, bound, and admined.	Add Attachment
Audrey Sundkvist	Sep 23, 2008 05:05 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Sep 22, 2008 04:30 PM	replaces cpu W#20030596 and monitor W#20030866 will be in tech inbox#10 with GFA setup form and monitor below	Add Attachment