Service Request Ticket - # 27797

Service Request Information

CONTACT Name Schepige, Adele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2008 05:45 PM
Department College of Education Phone 88485
Location Email schepia@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060484[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
Serial No. BX4GGC1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Offics ProPlus 2007 from P00060277 installed as Office Pro 2003

Wired NIC 00:18:8B:5C:02:0E

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Sep 25, 2008 09:39 AM 
installed and working
Add Attachment
Richard Kavanagh student Sep 24, 2008 01:49 PM 
new drive is installed. Need to put the comp back.
 Add Attachment
Richard Kavanagh student Sep 23, 2008 02:28 PM 
ordered a new CD drive from dell.
 Add Attachment
Richard Kavanagh student Sep 23, 2008 01:53 PM 
DVD drive will not eject. It has no issues playing
but it must be pried open. it's a 2006 computer so
it should be under warranty.
 Add Attachment
Richard Kavanagh student Sep 23, 2008 01:44 PM 
Task reassigned to Richard Kavanagh.
 Add Attachment