Service Request Ticket - # 27798

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2008 05:51 PM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
Serial No. 1HF61G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003

Wired NIC 00:1E:C9:64:1F:29

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Oct 30, 2008 01:20 PM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Oct 30, 2008 01:20 PM 
Called and left VM and Emailed saying were closing
the task and if they still need help to call us
back and we will reopen it.  Also data is on the
H: and she has been informed multiple times that
she needs to contact HR or Bill Kernan to get the
account reactivated.
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UCS Tech Oct 27, 2008 03:50 PM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Oct 27, 2008 03:50 PM 
I called and left a sorta long message. We need to
know where the data was stored:
C:\ drive - we can recover by browsing with an
account with admin access.
H:\ or other network drive - we need to have Brian
reactivate her account so we can extract the
information.

Also, Carry is a new employee and needs the
computer renamed to reflect her as the primary
user and she needs to be added as an admin.

This task can likely be performed with Dameware.
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Audrey Sundkvist Oct 27, 2008 03:43 PM 
If the info is on the HD then we can access it as
administrator.
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Cinthya Mendez-Garcia Oct 24, 2008 12:56 PM 
called and left a voice mail
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Stanley Ratcliff Sep 23, 2008 02:07 PM 
Status changed to: Waiting for Contact
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Stanley Ratcliff Sep 23, 2008 02:07 PM 
She needs to contact HR or Bill Kernan to have
this account enabled.
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Stanley Ratcliff Sep 23, 2008 01:14 PM 
Task reassigned to Stanley Ratcliff.
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Lance Jewett Sep 23, 2008 08:47 AM 
Staff meeting so no one was there
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Adam Bates Sep 22, 2008 05:53 PM 
She got her old assitant's password but it has 
been disabled. The data was saved to the HD of 
this machine.
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