Service Request Ticket

Service Request Information

CONTACT	Name	Peng, Joe	Date	Sep 23, 2008 01:51 PM
	Department		Phone	88472
	Location		Email	pengj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070341 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	3SD4GD1	Description	OptiPlex 745 SFF 2.13GHz, 2M, 1066MHz FSB
	Serial No.	3SD4GD1	Location	was Paul Disney, BU
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 from P0062563
	Wired NIC	00:1A:A0:58:58:AB

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 26, 2008 09:03 AM	Task reassigned to Joan Guralnick.	Add Attachment
Lance Jewett	Sep 26, 2008 09:02 AM	I flagged it to you because he has information to change, He has the same phone number but he is in room WS210 now. For his task the printer has a dead port and Teresa is working on it getting up and running.	Add Attachment
Christian Mendez	Sep 24, 2008 01:01 PM	He called back asking for a status.	Add Attachment
Joan Guralnick	Sep 24, 2008 12:48 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Sep 24, 2008 12:08 PM	Lance, I'm unclear on why this was reassigned to me.	Add Attachment
Lance Jewett	Sep 23, 2008 02:38 PM	Task reassigned to Joan Guralnick.	Add Attachment
Lance Jewett	Sep 23, 2008 02:38 PM	It had a dead port, so talked with Teresa about it. Joe also move to room WH210 and he wanted me to update it over here. He still has the same phone number.	Add Attachment
Brian Berkley	Sep 23, 2008 02:06 PM	Task reassigned to Adam Wehner.	Add Attachment
Lance Jewett	Sep 23, 2008 01:56 PM	Task reassigned to Lance Jewett.	Add Attachment
Christian Mendez	Sep 23, 2008 01:52 PM	West House 2nd floor: 207 He needs to be able to print to BU-BUSECON on radar which is on West House on 2nd Floor room 207 He is in WH 209 He is available all day.	Add Attachment