Service Request Ticket - # 27833

Service Request Information

CONTACT Name Perini, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2008 03:16 PM
Department Phone 88534
Location Email perinij@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040963[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260N3SDW Location PDR

CPU G5 1.8GHz


OS Software MS Office Pro 2004 from P0053370, Remove both Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)and install Adobe Web Premium CS4 for MAC, and Adobe InDesign CS4 for MAC both from P0070929. Adobe Director v11.5 for MAC from P0070929.

Wired NIC 00:0D:93:7B:39:60


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Oct 02, 2008 08:09 AM
updated to 10.5 and installed CS3.3 and indesign CS3
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Richard Kavanagh student Oct 01, 2008 01:46 PM
We set up the Mac and copied her old profile to
her new logon. We will be going back to upgrade
her to 10.5 and install CS3
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Richard Kavanagh student Oct 01, 2008 12:44 PM
I called twice but it just rang and rang
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Joan Guralnick Oct 01, 2008 11:52 AM
She just walked in the door.  She will be on 
campus all afternoon.  The cell number is her 
only number.  Call her and she will meet you 
there.  "This is very important.  I will leave my 
students if necessary."
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Richard Kavanagh student Sep 30, 2008 01:50 PM
Oh, also the phone number listed is no longer
correct and the only contact number I have for her
at this point is her Cell phone (716)-846-2798
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Richard Kavanagh student Sep 30, 2008 01:48 PM
It is ready and sitting in ITC104.
I was told she would be there so I could help her
set it up but she wasn't. 
All her files have been moved onto the hard disk
including her user profile. She needs to log onto
mash once then we can copy the files and set her
as the owner. There is an article about this on
TACO if another tech has to do this.
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Adam Bates Sep 29, 2008 07:07 PM
Called back. Someone called her saying her mac 
was ready. I don't see that in the notes. If it 
is not ready she would really like some Word docs 
from the desktop. 
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Richard Kavanagh student Sep 26, 2008 08:26 AM
I called her letting her know that her mac is at
the mac store and her loaner machine is rady to
set up.
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Richard Kavanagh student Sep 24, 2008 02:35 PM
ter pulling the HD and hooking it up to another
mac I managed to move her data. The mac will be
going to the mac store tonight and I'm in the
process of setting up her loaner mac.
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Richard Kavanagh student Sep 24, 2008 08:23 AM
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Sep 24, 2008 08:21 AM
Migration assistant fails because the imac powers
off while in target mode, It freezes if you try to
copy a large file. I'm not sure I'm going to be
able to recover the files.
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Lance Jewett Sep 23, 2008 04:45 PM
I brought it back, going to try and take her files
off then re image it and transfer back. She has
over a 100gb of files.
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Courtney Carlson Sep 23, 2008 03:21 PM
her cell 716-864-2798
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Courtney Carlson Sep 23, 2008 03:19 PM
She came into the office here to tell us about 
her problem. SHe is on campus today and Friday, 
but cannot do anything while she is here without 
her machine. SHe commutes from far away she says. 
If we cannot help her today, she would like to 
make an appointment with a tech since she is here 
so infrequently.

SHe has an Imac. SHe moved her computer herself 
from CH to her new current location in ITC 104. 
SHe tries to turn on her machine and she getas a 
blue apple appearing on her screen and it just 
stays up and nothing happens.

I'm going to call her and let her know whether 
someone can come see her today. Because if not 
she is going to leave because she cannot work.
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