****This is an email****
Audrey had contacted this person about 2 weeks 
ago, and it appears it 
was in Adam's queue.

Adam is having problems with the external jet 
direct parallel interface 
for network printing.

Adam is working on it right now and waiting on a 
call back from Shaun.

-- 
_____________________________
Brian Berkley
Lead Windows System Admin
Western Oregon University
(503) 838-8955 (work)
(503) 510-1912 (work cell)
(541) 971-3371 (cell)
berkleyb@wou.edu 

Task reassigned to Adam Wehner.

****This is an email**** 1st Half:

 I am writing to express my dissatisfaction and 
frustration with apparent inaction on UCS task 
27883, which is to network my office iMac with 
the main printer in the Social Science office. I 
have been waiting for over a month now for this 
to be completed and it has not happened. I have 
been visited by two techs, both of whom 
encountered some problem related to the 
connection between the two machines, but I have 
not been informed as to the nature of that 
problem or how long I should expect to wait. I 
check in with the helpdesk every week, at which 
time I am usually assured that the task is being 
attended to, that it is high priority, and that 
someone will look into the delay and get back to 
me. However, I remain in the dark and without 
access to a printer from my office.
 

He called back and would like to know if there is 
a serious problem with it.

I could not get him connected to
socialscience.wou.edu but did remind Adam about
this task.

He called again and it has been a month I am 
putting it into a higher priority and back into 
the main queue
office horus for 3 hours and then this afternoon 
he will be here until 3pm.

He called to inquire about the status of his 
problem.

He is now in Office

Task reassigned to Adam Wehner.

He is connected to manatee* which is not a 
printer for his office.  He is a Mac user so the 
instructions that were sent out don't help him 
much