Service Request Ticket - # 27890

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2008 08:24 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 25, 2008 08:34 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 25, 2008 08:34 AM 
Laptop seemed to have been in suspend or sleep.
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Christian Mendez Sep 25, 2008 08:26 AM 
Yesterday she was able to get the laptop to work 
properly

she has turned the power off, unplugged it and 
plugged it back in, but still nothing happens.

She sees the LED green power light but nothing on 
the display.

DELL Inspiron 6000 laptop

The laptop is going to be in the Cottage 222.

She will be available all day except from 10:30 - 
11:30am.
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