Service Request Ticket - # 27893

Service Request Information

CONTACT Name Strohmeyer, Justin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2008 08:44 AM
Department Phone 88037
Location Email strohmej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030689[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 6N80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320,

Wired NIC 00:0C:F1:E9:ED:2A


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Sep 26, 2008 09:55 AM
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Sep 26, 2008 09:55 AM
Imaged and delivered.
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Brian Berkley Sep 25, 2008 02:39 PM
Task reassigned to Audrey Sundkvist.
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Brian Berkley Sep 25, 2008 02:27 PM
See if it can have some RAM added to it.
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Brian Berkley Sep 25, 2008 02:27 PM
Pick up computer before 5pm, image it, and return
before 8:30 AM.

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Brian Berkley Sep 25, 2008 10:03 AM
System has issues, likely needs to be imaged.
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Rebecca Murphy Sep 25, 2008 09:22 AM
i also emailed him about the compatibility pack
for office. Told him I was going to close his
task. but to call of he needs help or had any
questions. 
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Stanley Ratcliff Sep 25, 2008 09:10 AM
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Sep 25, 2008 09:09 AM
Added him as an admin on the computer through
Active Directory and emailed him that he would
have to restart his computer for admin privileges
to work.
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Christian Mendez Sep 25, 2008 08:46 AM
He wants to update M$ office but needs admin 
rights to install the compatibility pack for .docx

He will be available all day except for lunch 
from noon - 1pm.

He said he should be easy to spot in that office 
because only a limited number of staff are in 
today.

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