Service Request Ticket - # 27896

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2008 09:04 AM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030712[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FF:EE

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 29, 2008 06:17 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 29, 2008 06:16 AM 
Received email from Robin Smith that duplexing is
working.
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Brian Berkley Sep 26, 2008 02:14 PM 
Enabled duplexer on the printer.  Sent test print
job, but office is locked and nobody answers the
phone.
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Stanley Ratcliff Sep 26, 2008 09:41 AM 
Printer needs to be checked to see if it can do
duplex printing.
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Stanley Ratcliff Sep 25, 2008 10:43 AM 
Task reassigned to Stanley Ratcliff.
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Christian Mendez Sep 25, 2008 09:04 AM 
****This is an email****Hi,
I need help with print drivers on computer 
20030712[Edit Inv] in HSS 209. Since returning to HSS from 
Maaske, I have not been able to print using the 
default Social Science driver. (I did execute 
gpupdate/force as instructed by Brian Berkley.)  
I get "error - printing" and nothing comes out of 
the big HP printer in the Social Science office 
HSS 231A.  
 
However, if I select the driver SS-SocialScience 
on radar, the document prints.  The problem with 
this is I want to print double sided, since the 
printer has a duplex unit and Oregon is running 
out of trees.  Social Science knows how to do 
this (i.e. when I click Properties I can select 
flip on long edge) but refuses to.  SS-Social 
Science on radar has a Properties button, but it 
does not provide access to double-sided printing 
options.  
 
Would you please either force Social Science to 
print or teach SS-Social Science on radar how to 
print double-sided?
 
Thanks,
Robin
 
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Robin L. Smith                            
Anthropology HSS 209 
Western Oregon University       
345 N. Monmouth Ave.              
Monmouth OR 97361                 
(503) 838-8357                           
www.wou.edu/~smithr               
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