Service Request Ticket - # 27897

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2008 09:06 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060487[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
Serial No. HW4GGC1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003

Wired NIC 00:18:8B:5B:FC:B1


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Sep 26, 2008 10:40 AM
****This is an email****
 Hello,

Brian B told me the Smart Classroom station in NS
101 was shutting down randomly. I brought it to
the Tech Area and it did shutdown at random, but I
was able to see a warning message one of the
times. I installed SP3, ran Spybot S&D (just in
case), and fixed the registry with CCleaner. The
hotfix from Microsoft for the warning message
before random shutdowns was included in SP3. I
left the computer on since about 11am yesterday
and it was still on when I got in this morning, so
we'll call it a success.

I reinstalled it in NS 101, but you might check it
to make sure everything is plugged in the back and
it's working how you wanted.

Also, I made a task documenting all of this: SR27897

-- 
Audrey Sundkvist
WOU UCS Student Technician
asundkv@wou.edu
Service Request ext. 88925
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Audrey Sundkvist Sep 26, 2008 08:45 AM
The machine has not shutoff since yesterday... I
think it's "fixed".
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Audrey Sundkvist Sep 25, 2008 09:59 AM
http://www.microsoft.com/technet/security/bulletin/MS03-026.mspx

This fix is/was already installed according with a
service pack (that's what it said when I tried
installing it as a fix).
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Audrey Sundkvist Sep 25, 2008 09:57 AM
I've ran Spybot S&D and CCleaner. There was a
Microsoft Services issue found with Spybot S&D,
which I had it fix. And 200+ registry errors fixed
with CCleaner. I've got the latest Microsoft
Updates as well.
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Audrey Sundkvist Sep 25, 2008 09:14 AM
The smart classroom instructor's station in NS101
randomly shuts down. It gives you a 60 second
timer and a warning to save your work. The warning is:

"This system is shutting down. Please save all
work in progress and log off. Any unsaved changes
will be lost. This shutdown was initiated by NT
Authority\system."
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Christian Mendez Sep 25, 2008 09:06 AM
***
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