Service Request Ticket - # 27902

Service Request Information

CONTACT Name Galvan, Irja   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2008 10:17 AM
Department Natural Science Division Phone 88491
Location Email galvani@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060239[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B3L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:14:F7

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 25, 2008 10:24 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 25, 2008 10:23 AM 
Damewared in and installed compatibility pack.
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Christian Mendez Sep 25, 2008 10:18 AM 
She needs to open up a .docx files but does not 
have the compatibility pack installed on her 
machine.

When she tries to open up these word 2007 files, 
it asks her to open the file with what program.

she is available until 11:15am and then back at 
1pm.
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