Service Request Ticket - # 27918

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2008 12:39 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040905[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 170 thin client, all-in-one 17in flat
Serial No. MD051630359 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:CC:DA:8C

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Brian Berkley Sep 26, 2008 11:32 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Sep 26, 2008 11:20 AM 
Called and left VM
 Add Attachment
Christian Mendez Sep 25, 2008 12:41 PM 
Math test login

they had a student: Ryan Nelson trying to take 
math placement test 

ITC 002

he got logged off halfway through his test, but 
when sharyne logged back in, its not letting him 
resume from where he was. 

She wanted to know if there is a way to get his 
test back. 

She says he might have the test running on a 
different server but she doesnt know how to do 
that.
 Add Attachment