Service Request Ticket - # 27970

Service Request Information

CONTACT Name Carlson, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2008 08:43 AM
Department Social Science Phone 88140
Location Email carlsonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030757[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:39:E5

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Brian Berkley Oct 29, 2008 08:54 AM 
Task reassigned to Joan Guralnick.
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Brian Berkley Oct 29, 2008 08:54 AM 
****This is an email****
all is well, thank you
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Brian Berkley Oct 29, 2008 08:53 AM 
Task reassigned to Brian Berkley.
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UCS Tech Oct 28, 2008 11:59 AM 
Status changed to: Waiting for Contact
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Brian Berkley Oct 28, 2008 11:59 AM 
****This is an email****

Laurie,

On September 29th you called in a service request
about an incorrect password, and a few voice
messages have been left for you, and no response.

Could you let us know if you are still having
problems, so we can close this task, or find a way
to solve your problem.

Thanks,
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Cinthya Mendez-Garcia Oct 24, 2008 12:52 PM 
called and left a voice mail
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Joan Guralnick Sep 29, 2008 03:15 PM 
Please flag this and put it in my queue when it 
is icompleted.
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UCS Tech Sep 29, 2008 11:41 AM 
Status changed to: Waiting for Contact
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Skyler Gregory Sep 29, 2008 11:40 AM 
Called and left a vm telling her to try Account
Lookup, and if that doesn't work to call us back.
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