Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 29, 2008 12:21 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051136 (opens in a new window)	Bldg/Room	ITC
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB00EF	Location	Replaced Sept. 2011
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:98:35

TECHS	Submitted by	Laura Gage	Contact	lgage05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Oct 02, 2008 09:35 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Oct 02, 2008 09:35 AM	also there is no contact info. I'm not sure what we're expected to do about this.	Add Attachment
Richard Kavanagh student	Sep 29, 2008 12:40 PM	This is a thin client in WUC.	Add Attachment
Laura Gage	Sep 29, 2008 12:24 PM	using 'change your password computer' he will be able to change his pasword elsewhere and has no problems personaly. the computer however frose while he was part way through entering his information. his personal information was up on the screne when this happened. he was able to shut the computer down.	Add Attachment