Service Request Ticket

Service Request Information

CONTACT	Name	Root, Linda	Date	Sep 29, 2008 12:54 PM
	Department	Western Community Policing Institute	Phone	14001
	Location		Email	rootl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4QD1YF1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003
	Wired NIC	00:1E:C9:65:D3:17

TECHS	Submitted by	Laura Gage	Contact	lgage05@wou.edu	88925
	Primary Technician		Contact	nbrizendine06@wou.edu	88925

Entered by	Date	Memo
Nick Brizendine			Email Public
Entered by	Date	Memo
Stacy Crites	Oct 03, 2008 11:15 AM	Doing same thing as before, screen turns green, goes away after 2 seconds, then goes into power save mode again, they then re-boot. Same thing again.	Add Attachment
Nick Brizendine	Sep 30, 2008 03:01 PM	Linda called and had it cancelled.	Add Attachment
Joan Guralnick	Sep 30, 2008 03:01 PM	Task reassigned to Nick Brizendine.	Add Attachment
Joan Guralnick	Sep 30, 2008 02:44 PM	Now screen will work when turned on but once she turns on she gets login screen... cant get the mouse to work. Can see arrow but won't move. Typing does nothing. Tried restarting.	Add Attachment
Stanley Ratcliff	Sep 29, 2008 02:28 PM	Restarted the computer and made sure all the cords were connected properly and the monitor turned on and worked fine.	Add Attachment
Stanley Ratcliff	Sep 29, 2008 02:07 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Laura Gage	Sep 29, 2008 12:56 PM	problem is in IT 111	Add Attachment
Laura Gage	Sep 29, 2008 12:55 PM	green light comes on for a moment then goes to power save. checked all connection to the computer but cannot seem to connect the two. the machine seems to be fine, all lights light up. good times to come and help: any times are good people are around at all times.	Add Attachment