Service Request Ticket - # 28002

Service Request Information

CONTACT Name Galvan, Irja   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2008 01:21 PM
Department Natural Science Division Phone 88491
Location Email galvani@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060239[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B3L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:14:F7

TECHS Submitted by Laura Gage Contact lgage05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 29, 2008 02:25 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 29, 2008 02:25 PM 
Remoted it, and manually mapped I drive.
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Brian Berkley Sep 29, 2008 01:57 PM 
****This is an email****
Go to start, run and type: gpupdate /force

If that does not restore your I: drive, do you get
a script error when you log on?

Is your network login password different than your
email password?
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Brian Berkley Sep 29, 2008 01:56 PM 
Called and left VM
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Laura Gage Sep 29, 2008 01:23 PM 
all of her other drives are listed. the i drive 
has been there in the past.

tomorow morning or another hour tonight ( until 
2:30)
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